Privacy Policy

Last updated: December 2026

This policy covers data processing related to Q8VPN's network acceleration subscription service on its website and user panel. Account, billing and site analytics data are distinct from the content transmitted over international routes; this policy explains their purposes and retention limits separately.

Account Data and How It Is Used

No email address is required to create an account; a username and password are all you need. Q8VPN processes usernames and password credentials to verify logins, identify accounts, maintain sessions and manage subscriptions. An email address is not required for registration.

Order records include the selected plan, amount, order status and payment result. They are used to activate service, reconcile accounts, process refunds and verify transactions. The user panel also processes subscription status and cumulative data usage to display balances, reset usage and determine service eligibility. Information submitted in a support ticket is used to handle that request. Do not include passwords or complete subscription credentials.

No-Logs Policy and Connection Information

Q8VPN follows a no-logs policy: it does not record which websites users visit, store browsing content, destinations or DNS query history, or create individual browsing records. Usage for billing is cumulative data, not a list of websites visited.

Route transmission requires temporary processing of connection status. This status is used only to maintain current communications and is not retained as a persistent connection log. Q8VPN does not retain records that link source addresses, destination addresses and connection times in a way that could reconstruct an individual's activity. Website login, order and support ticket data are not route access logs and are still handled for the purposes described in this policy.

Site Analytics and Browser Storage

Site analytics help us understand page visits, referral sources and button use, identify issues with navigation and improve the information provided. They are not used to record other websites users visit through the routes. Site analytics and the no-logs policy for subscription routes have different scopes.

Cookies and local storage are used to maintain sessions and save login credentials and interface preferences such as language. Login credentials saved in a browser identify the signed-in account and should not be shared. Users can view, restrict or clear this storage in their browser settings. Clearing it may require signing in again or resetting preferences, but does not automatically delete account, order or server-side data.

Payment Processing and Data Sharing

Q8VPN supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or network, which may handle transaction data under its own rules. Review the privacy information for the chosen payment method before paying.

This service confirms transactions using the order identifier, amount and payment result. Users are not asked to provide payment account passwords through support tickets. Necessary order data may be shared to complete transactions, resolve disputes or respond to lawful requests. Any data shared is limited to the specific purpose and does not include browsing content that this service does not record.

Data Retention and Deletion Requests

Account data is retained for as long as needed to maintain the account and provide the service. Order, refund and support ticket data is retained for the time necessary for reconciliation, dispute resolution and applicable legal requirements; indefinite retention is not the default. Site analytics data is retained for analysis and deleted or de-identified when that purpose ends.

Users can sign in to the panel and submit a request to access, correct or delete data through the support ticket portal. Account ownership must be verified before processing to prevent another person's data from being deleted by mistake. Deleting an account may affect subscription access. Data that must be retained by law or relates to an unresolved transaction will not be deleted yet, and the reason will be explained to the requester. A deletion request is not a refund request; see the Terms of Service for refund rules.

Policy Updates and Privacy Questions

When data use, retention practices or user rights change, Q8VPN will update this page and revise the last-updated month at the top. Changes that materially affect account use will be announced on the website or user panel, with details about what has changed.

For questions about this policy, objections to data processing or deletion requests, submit a support ticket through the panel and identify the account data or order involved. Provide only the information needed to review the request; do not include unrelated personal data.